Frequently Asked Questions
Forgot your user name or password?
If you cannot find your answer below, contact your training school by phone or e-mail. Refer to your confirmation for contact information or use the CMSP state directory.
Q: How do I get a user name and password to access the site?
When you register and pay for an eRider® Motorcyclist Training Course (MTC), you will receive a confirmation with a unique link to access the site.
Q: I am having technical trouble with the online videos or activities. What can I do?
In most cases, holding down the Control key and pressing F5 (Ctrl+F5) will refresh your screen and solve the problem. Updating your browser, switching to another browser or clearing your cache can also solve the problem. We recommend restarting your computer after making any system changes.
Q: My account has been locked. How do I get back in?
Contact your training school by phone or e-mail. Refer to your confirmation or use the CMSP state directory.
Q: I can't view an eRider video. How can I fix this?
In most cases, holding down the Control key and pressing F5 (Cntl+F5) will refresh your screen and solve the problem. Updating your browser, switching to another browser or clearing your cache can also solve the problem. We recommend restarting your computer after making any system changes.
Q: How do I prove I’ve completed the online classroom?
At the end of Chapter 6, your report card verifying completion will be e-mailed to you. Present the report card to your instructor at the range.
When you successfully complete all six chapters, your student record will be updated and the sponsor will issue your completion card after you successfully complete the riding sessions and skill test.
Q: I did not receive a passing score on the quizzes. Do I need to take the classroom again?
Contact your course sponsor for a retest. For course sponsor contact information, refer to your confirmation letter or use the CMSP state directory.
Q: What are the system (computer) requirements?
You will need a modern desktop or laptop computer, operating system and Web browser, high-speed Internet connection and headphones or speakers. Tablet computers support the online classroom; smart phones and handheld devices are not recommended.
Operating System: Windows XP Service Pack 3 or greater, Mac OS 10.5 or greater, iOS 6 or greater, Android OS 4.0 or greater
Browser: Use Microsoft Edge, Chrome, or Chrome for Android. Safari, Firefox and Explorer may work but are not recommended.
Internet Connection: 1 Mbps service or greater (cable, DSL or fiber)
Browser Features: JavaScript, CSS and cookies enabled
Display Resolution: 1440x900 or greater recommended; 1024x768 or greater required (may require scrolling or zooming)
Audio Support: Headphones recommended, speakers required
For more information about system requirements, click here to download the full system requirements.
Q: I need an accommodation related to a disability. What do I do?
Contact your course sponsor by phone or e-mail. For course sponsor contact information, use the CMSP state directory.
Q: When will I get my completion card?
After you have successfully completed all classroom and riding (range) sessions, the course sponsor will mail your completion card within 10 business days.